Term Two Menu Preview and Introducing our Feedback Tracker

Mar 31
4 min read

Tēnā koutou,

This week marks the end of Term One. It's been a huge and exciting term for us with Delivery in Full, On Time rate for lunches across the country at over 99%.

Term Two Menu Preview

We are super excited to preview our Term Two menu here: Term Two Menu Preview

We have some great new meals coming including Cheesy Macaroni, Chicken Teriyaki and Beef Rissoles. We've trialed these meals at a number of schools and taken on board student feedback to make our new meals extra delicious.

We are continuing with our new meals introduced in Term One - Country Chicken Meatballs, Chicken Burrito Bowl and Creamy Chicken Meatballs as well as keeping key favourites like Butter Chicken.

Our extended range of twelve dietary meals remains for Term Two.

And, additional food items for Years 9+ have also had a boost with the introduction of a shortbread cookie and a sunshine cake, plus we have re-worked our chickpea crackers.

Keep your Meal Numbers Up to Date on the Portal

Making sure your meal numbers are right will help your students enjoy the new meals, while keeping your surplus levels down.

We have some great information and a video you help you make best use of the portal here: ORDERING HELP | School Lunch Collective. Otherwise, please reach out to your local Area Manager for support.

School Level Feedback Tracker Now Live

We are really excited to release our feedback tracker. The feedback tracker is open 24/7 and anyone at your school can give us your feedback at any time, as often as you like.

The survey is not time bound. You can fill it out as often as you like, whenever you like.

It's a quick pulse type tracker about your views on the programme today, not your view over time. survey. It only takes a couple of minutes to complete.

Click on the link below or use the QR every time you want to give us feedback. The submit button is at the end of the survey. If you can't see it, you may need to scroll down with your mouse to the bottom of the page.

https://cxmresponse.omnixm.com/#/r/hfnng

How the tracker works

You can give us feedback, good or bad, whenever you like and as often as you like.

The feedback tracker is focused around the single most important feedback you'd like to give right now.

The tracker asks how we performed today (excellent, good, neutral, fair or poor), you the key reason for today's feedback- Area Manager Service, On-Time Deliveries, Meal Delivery Temperatures, Menu, Portal, Website & Comms, Surplus Meal Management, Food Safety Incident Management or Other.

Then, to help us collate and act on your feedback, we ask for the date, if your feedback relates to a specific meal, your role, region and school. Plus there is a comments section if you would like to provide more detail.

Distribution of School Lunches: Reminder from the Ministry of Education

Partnership Agreement

The partnership agreement between all schools and kura as part of the Healthy School Lunches programme includes a commitment to minimising surplus meals. Schools and kura can actively reduce surplus by keeping total meal numbers on the portal up to date and working and working toward daily student meal uptake of 100%.

Distribution of surplus lunches

Some of you have told us that you are redistributing surplus lunches to your communities. We know this comes from a place of wanting to help.

The Ministry has advised that School lunches are only meant for students during the school day. Our lunches must not be redistributed to the community or to other schools. Doing this is unsafe and does not support the programme objective of mitigating food insecurity in schools.

Why this matters

Food safety risks are high. Once food leaves the school environment, we do not know how it will be stored or handled. This can lead to food poisoning.
Surplus increases programme costs. Reducing surplus and matching meal numbers to uptake will allow better use of taxpayer dollars towards improving the Healthy School Lunches programme.

Responsibilities and risks for schools

Schools that allow redistribution of the lunches into the community may be held responsible if someone becomes ill.
Schools are required to actively manage surplus and return all uneaten meals to us as part of participating in the programme.
You are required to minimise surplus through monitoring absenteeism and uptake rates.

Best practice

The safest option is for students to eat their lunch during the school day.
Return any uneaten or surplus lunches to us.
Do not share surplus meals outside of the school.

How schools can reduce surplus

Adjust daily meal numbers on the portal to the uptake of meals.

Exceptions

Surplus lunches can be eaten after the specified lunch period (for example, at or after school sports practices) as long as our food safety requirements are met. Once the lunch period has ended, your school is responsible for ensuring ongoing food safety.

We appreciate your continued commitment to ensuring students have access to safe and nutritious lunches, and for your support in keeping this programme safe, sustainable, and focused on students in need.